How to Fix Repeatedly Prompted “Password Error” in Outlook?

This post will cover one of the most common Outlook password issues i.e. repeated password prompts. Trying to check email messages on Outlook and you repeatedly get prompts for entering user name and password. This is one of the most annoying issues faced by Outlook users. When Outlook keeps asking you to provide password verification, the problem is with configuration. Let’s see how this can be fixed. Solutions are gathered from two different sources.

Solution at Online Microsoft Support

Set your POP3/IMAP4 account name to the following when you are using default authentication settings.


For example, if your domain is ‘abc’, your account name is ‘myaccount’ and your Outlook exchange server is ‘serveralias’; your account name should be:


Check your account name through these steps in Outlook Express:

  • Go to ‘Tools’ menu and click ‘Accounts.’
  • Click the ‘Mail’ tab
  • Now click your email account.
  • Click ‘Properties’ and select ‘Servers’ tab.
  • You can see your account name here.

Let’s move to another solutions mentioned at an online tech forum.

Solution at an online Tech Forum

Upgrading to latest version of Outlook might also solve this issue as users might be repeatedly prompted for entering password due to outdated version. Follow the steps given below:

  • Start Outlook and click the ‘File’ tab.
  • Click ‘Office Account.’
  • Click Update Options>Update Now under Product Information.
  • Outlook will now search for the current version of Office. If you have the latest version, you will be notified otherwise the update will begin.

Another option is to create a new Outlook profile by following the steps provided below:

  • Exit Outlook
  • Go to Control Panel and in the search box type mail. This should list (Microsoft Outlook 2013/2016) (32/64 bit). Click it and a Mail Setup window will pop up.
  • Click on ‘Show Profiles’ button.
  • Click ‘Add’ in the General tab.
  • Type a name for the new profile and click ‘OK.’
  • Click ‘Next’ for auto account set up.
  • Make sure that ‘Always use this profile’ radio button is selected.
  • Choose the profile you have just created from the drop down.
  • Click ‘Ok.’
  • Open the Outlook normally. After a few initial set up processes, you will be able to access Outlook.
  • After 1 or 2 weeks, when the new profile is working smoothly, you can remove the original profile (the one causing the error) through Control panel.

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