Roadrunner email is an easy-to-use messaging system which allows you to have access to email from your home computer. With Roadrunner email, you have the option to check your email from any computer connected with internet access. While Roadrunner email is known for its uninterrupted services, however, there are some issues that may affect the user experience sometimes. Below we have provided solutions to some of the most common issues of Roadrunner email.
Steps to Fix Common Issues in Roadrunner Email
1.) Problem Setting Up Additional Email Accounts
Setting up an additional email account in Roadrunner email is quite easy, you can do so by following these steps:
- Start by going to the Subscriber Self Care page and sign in using your primary Roadrunner email account username and password.
- Once you are logged into your Roadrunner email account, click on the Create New Sub User option and fill the form.
- Submit the form and you are done.
2.) Problem Changing Roadrunner Email Password
“Unable to change password” is another common issue faced by Roadrunner email users. To change the password for your Roadrunner email account, follow these steps:
- Go to the Password Reset Tool
- Click on the “I know my email password and I want to change it” option if you know your password. You will be directed to the Account Management page where you will be guided to change your password.
- However, if you don’t remember your password, click on the “I don’t know my email password” option. You will be prompted to enter your e-mail address. Enter your password and follow the on-screen instructions to reset your password.
3.) Problem Sending or Receiving Emails
This is one of the most common issues experienced by Roadrunner email users. To fix this issue, considering performing the following actions:
- Make sure your internet is functioning properly.
- Make sure that there is ample storage space available in your email account to occupy incoming and outgoing emails.
- Make sure you have configured your email account with correct IMAP/POP settings if you are accessing it using a third-party email client.
- Make sure your ISP or network is not blocking connection to your email service’s outgoing mail (SMTP) server.
- Check if there is any sort of error at Roadrunner’s end.
4.) “The mail server denied access to your account because another mail client was using it” Error
This error occurs usually when you are using both IMAP and POP simultaneously or using POP across different devices. In order to clear this error, it is recommended to configure your Roadrunner email account using IMAP on all devices.
POP Settings
- Account Type: POP or POP3
- Incoming Mail Server:twc.com
- Incoming Server - POP3 port: 995
- Outgoing Mail Server (SMTP): twc.com
- Outgoing Server - SMTP port: 587*
Note: If you can receive, but can’t send emails on your mobile device, you will need to use the outgoing SMTP server and port of your mobile carrier.
- Inbound & Outbound User Name: Enter full email address
- Inbound & Outbound Password: Email Password (same as WebMail)
- SMTP Server Requires Authentication: Checked
IMAP Settings
- Account Type: IMAP
- Incoming Mail Server:twc.com
- Incoming Server –IMAP port: 993
- Outgoing Mail Server (SMTP):twc.com
- Outgoing Server – SMTP port: 587*
Note: If you can receive, but can’t send emails on your mobile device, you will need to use the outgoing SMTP server and port of your mobile carrier.
- Inbound & Outbound User Name: Enter full email address
- Inbound & Outbound Password: Email Password (same as WebMail)
- SMTP Server Requires Authentication: Checked
5.) Forgot Roadrunner Email Account Password
If you have forgotten your Roadrunner email account password, you can recover your account by resetting the password for it. To reset the password:
- Go to the Password Reset
- Click on the “I don’t know my email password” option.
- On the next screen, enter your email address and fulfil the captcha
- Click Submit and follow the on-screen instructions to complete the password reset process.
So, these are some of the common issues faced by Roadrunner email account users.
