While using Thunderbird Email, users come across or experience a myriad of problems or issues. It is important to resolve the problems with Thunderbird Email timely for an uninterrupted email experience.
In this guide, the experts have done extensive research and bring to you some of the common problems with your Thunderbird Email account and their solutions. Read on to know how to fix problems with Thunderbird Email in this Thunderbird Email Troubleshooting guide.
Problems with Thunderbird Email – How to Fix?
Developed by Mozilla Corporation, Thunderbird is a free, open-source application that allows users to send and receive emails, chat with clients, and more. Having a desktop-based application allows you to have complete ownership over the email messages. The best thing about using Thunderbird Email is that it lets you download and install add-ons to enhance and customize your emailing experience.
The Thunderbird Email app can be installed and accessed on Linus, Windows, and Mac. Also, you may like to choose your native language as it is available in multiple languages. While these benefits facilitate your experience, certain problems cannot be overlooked or ignored. Here are some of the problems that you may experience or encounter with your Thunderbird Email.
- Problems with Thunderbird Email – Cannot Delete Messages:Ever wondered why you couldn’t delete messages in your Thunderbird Email last time? The “cannot delete messages” problem often occurs with users due to a corrupt trash folder. Here’s what you are suggested to do to resolve the issue.
- Click on the “Menu” button to open the Profile folder. Select the “Help” option and click on the “Troubleshooting Information” tab. From here, you need to click on the button “Open Folder” under the section “Application Basics”. You will see a list of profile files in the next window.
- Close the application.
- Open the “Mail” folder in the “File Manager”. Or, you can open the “ImapMail” folder (as per the account type you are using – IMAP or POP).
- Open the folder as per the account type.
- Choose the files “Trash” and “Trash.msf” and erase them.
- You need to Restart Thunderbird
If you are using POP, create the Trash folder. Go to the “Folder” list, right-click the account name, and choose “New Folder”. You can give it a name, i.e. Trash, and click “Create Folder” to confirm.
After creating the Trash folder, you will be able to delete messages.
- Problems with Thunderbird Email – Can’t Send Emails:The reasons behind not able to send emails are – blocked port 25 by ISP and inappropriate Thunderbird Settings. To resolve the problem, follow the rules below –
- Check the Thunderbird settings and ensure they are correctly configured.
- POP3/ IMAP Server as Incoming Mail Server: mail.yourdomain.com
- SMTP Server as your Outgoing Mail Server: mail.yourdomain.com
- SMTP authentication for a successful login
The problem should be resolved and you should be able send emails.
- Problems with Thunderbird Email – Can’t Receive Emails:Didn’t you receive emails from your clients and colleagues? Something is wrong with your account settings. Check your Thunderbird account settings immediately –
- Go to “Tools” and select “Account Settings”.
- Now, select “Server Settings”.
- Go through the configuration settings and verify the connection to the Incoming Mail Server.
- Make sure the account settings match the settings.
- Problems with Thunderbird Email – Closes Unexpectedly: If your Thunderbird closes unexpectedly, it means it has crashed. The Mozilla Crash Reporter appears prompting you to “send your crash information to Mozilla for processing”.
- Problems with Thunderbird Email – Thunderbird Not Opening: Wondering what to do if Thunderbird doesn’t start? Attempt “start Thunderbird in safe mode” to fix the “Thunderbird crashes” issue. You can disable the add-ons or reset Thunderbird settings in the Safe Mode. Try out the following steps to start Thunderbird in Safe mode.
- Press and hold down the “Shift” key when Thunderbird is not running.
- Click on the “Help” menu when Thunderbird is running and select “Restart with Add-ons Disabled”.
- You need to click “Restart” in the dialog box.
You can click the button “Continue in Safe Mode” in the dialog box “Thunderbird Safe Mode” to start the Thunderbird application in safe mode.
Facing any other problems like configuring email alias or the server doesn’t use encryption? Try and resolve them by yourself or you can seek technical help from the highly-trained professionals. These certified engineers make sure you avail of yourself the best technical support.